At Ayalon® Chair, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website or make purchases from us.
Information We Collect
We only collect information that helps us achieve the purpose set out in this Privacy Policy. We collect it in two ways:
- Information you provide us directly: We ask for certain information such as your name, email address, shipping address, payment information when you place an order, contact us via email, chat, social media, participate in surveys, competitions, or promotions. We collect this information only with your consent.
- Information we get from your use of our services: We collect information about the services you use and how you use them. This includes information like access dates and times, device information, operating system, browser type, IP address, cookie data, and pages you visit. We collect this information automatically using various analytics technologies like cookies, web beacons, device identifiers, and our backend servers.
How We Use Information
We use the information we collect for the following purposes:
- Process orders and provide services requested by you.
- Respond to your queries and complaints.
- Improve our website and shopping experience.
- Send marketing and promotional emails about our products, services, offers, and other updates we think you would like.
- Analyze user behavior and perform analytics to improve our services.
- Detect and prevent fraud, spam, abuse, security breaches, and other harmful activity.
- Enforce applicable Terms of Service and this Privacy Policy.
- Comply with legal and regulatory requirements.
How We Share Information
We share your information as needed for the purposes stated above with the following parties:
- Service providers: Companies that provide services on our behalf like order fulfillment, payment processing, customer support services, hosting, analytics, email delivery services, marketing, and more.
- Business partners: Trusted third parties like our sales partners, resellers, and associates who help promote our store and services.
- Legal and law enforcement: Government institutions, courts, regulators, law enforcement bodies, and public authorities to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Corporate transactions: As part of a merger, acquisition, bankruptcy, reorganization, sale of assets, or similar event, your information may be sold, disposed of, or transferred.
We only share or disclose your personal information following due legal process and do not sell it for commercial purposes.
Data Retention
We retain your personal information for as long as required to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Information associated with your account will be kept until your account is deleted. For users who register on our website, we will keep your personal information on our servers for as long as your account is active.
The retention period also depends on the nature of information. We may retain depersonalized information like anonymized analytics data for longer periods for historical, statistical, and research purposes.
Your Data Protection Rights
We would like to ensure you are fully aware of your data protection rights. You are entitled to the following:
- The right to access the personal information we hold on you.
- The right to correct any incomplete or inaccurate personal information about you.
- The right to delete your personal information when it is no longer necessary or relevant for the purposes stated in this privacy policy.
- The right to restrict the processing of your personal information if the accuracy of the information is contested, processing is unlawful but you oppose erasure, we no longer need the data for the stated purposes but it is required by you for legal claims, or you have objected to processing based on legitimate interests.
- The right to portability so you can obtain and reuse your personal information across different services.
- The right to object to processing based on legitimate interests.
- The right to not be subject to a decision based solely on automated processing including profiling which produces legal effects concerning you or similarly affects you.
- The right to withdraw consent at any time where processing is based on it. This will not affect the lawfulness of processing carried out on consent prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in this policy. We will make reasonable efforts to comply with your request as per applicable laws.
Security of Your Information
We take all reasonable steps and measures to secure and protect your personal information. Some of our security measures are:
- Encryption of sensitive information by using SSL.
- Restricting access to your information on a need to know basis for employees and service providers.
- Network security tools like firewalls and antivirus.
- Secured servers and data centers.
- Regular security audits and vulnerability assessments.
While we implement safeguards designed to protect your information, no security measures can eliminate all risks or provide absolute security. We will notify you in case of a security breach affecting your personal information as required by applicable laws.
International Data Transfers
We are a global business and share information internationally with the parties mentioned in this Policy. We transfer data primarily to the USA and other jurisdictions under approved compliance frameworks like EU Standard Contractual Clauses. Whenever we transfer your information, we take legally required steps to ensure adequate data protection.
Cookies and Tracking Technologies
We use various technologies like cookies and web beacons to collect information when you visit our website or use our services. These allow us to provide you with personalized content and a smooth online experience.
Some of the key technologies we use are:
Cookies: These are small data files that reside on your computer browser and allow us to recognize you as a user when you return to our website using the same computer and browser. We use cookies to enable and support website features like shopping cart, personalization, remembering you on return visits, security, preference settings, analyzing website performance, and serving you with relevant marketing campaigns. You can disable cookies through your browser settings but it can affect your ability to use certain features of our website or services.
Web Beacons: These are tiny graphics images embedded in our web pages and emails to track user activities like visiting specific pages and response to our marketing campaigns. We use web beacon information for analytics, advertisement targeting, and personalization.
Pixels: Pixels are small blocks of code installed in our web pages, ads, and emails to track user activity like visits, clicks, form submissions etc. They allow us to measure and improve our marketing campaigns and website experience.
Device Identifiers: We collect device-specific information like your IP address, browser version, operating system, device manufacturer, and other unique device identifiers. This allows us to secure our website by detecting bots, preventing fraud, and serving you appropriate content as per your device.
Analytics Tools: We use internal and third-party analytics tools like Google Analytics to collect and analyze information about usage and performance of our website in aggregate. The tools we use mainly rely on first party cookies and are not used to identify you personally or track your activity outside of our website. You can prevent analytics tracking by blocking cookies as mentioned above.
By using our website, registering an account, or making a purchase, you agree to our use of cookies and similar technologies as described in this policy.
Third-Party Websites
Our website and communications may contain links to other third-party websites and apps. This Privacy Policy does not apply to such third parties. When you click on such third-party links, you will leave our website.
We are not responsible for the safety and privacy of any information handled by third parties. Read the privacy policy of other websites carefully before sharing any information with them.
Children’s Information
Our website and services are intended for general audiences and not for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that a child under 16 has provided us with personal information, we will delete such information from our systems.
Parents should be aware that children may provide personal information without their consent when using the internet. To learn more about how to protect children’s privacy online, visit the FTC’s Website at https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time according to changing business practices and compliance requirements. We will post an updated copy on our website. Modifications will take effect immediately after being posted on our website.
For significant changes, we will try to provide advance notice and seek your consent where applicable. You are advised to periodically check for changes posted on the Privacy Policy page. Continued use of our services means you accept the revised Privacy Policy.
Contact Us
If you have any questions about our Privacy Policy or information practices, please feel free to contact our Data Protection Officer at:
Email: [email protected]
Phone: (888) 123-4567
Address: 123 Ayalon Chair Blvd, Nashville, TN 37217
Please include your name, email address, and details of your request. Our representative will respond to your query at the earliest. You can also reach out to us to exercise your data protection rights under applicable laws.
Complaints
If you wish to raise a concern or lodge a complaint about how we handle your personal information, please contact our Data Protection Officer first and we will do our best to resolve the issue for you.
If you feel we have not adequately addressed your complaint, you have the right to complain to your local data protection authority.